Booking and visits
Every booking starts with a phone call. We ask what is happening, roughly how old the house and fixtures are, and whether the water is off. That lets us bring the right parts.
Work and pricing
We describe the repair before we start and ask before doing anything beyond it. Prices depend on the job, so we confirm them once the problem has been seen.
Can't find your question? Call (365) 376-9113 and ask.
Asked on the phone
How do I book a visit?
Phone (365) 376-9113. We do not use online forms; a person takes the call, asks a few questions and arranges a time.
Do you handle emergencies?
Yes. Burst pipes, sewer backups and loss of water are treated as urgent. Tell us it is an emergency at the start of the call.
Will you explain the problem before starting?
Always. We describe the cause and the repair options first, and only start once you agree to the plan.
Do you give estimates?
We can describe likely costs on the phone for common jobs and give a firm figure once we have seen the problem. Ask about current rates when you call.
Which areas do you cover?
All of Whitby including Brooklin and Port Whitby, plus Oshawa, Ajax, Pickering, Courtice, Bowmanville and nearby hamlets.
Do you work on wells and septic-served homes?
We do: pumps, pressure tanks and in-house piping on country properties north of town.
Are you licensed and insured?
Put the question to us when you call, and you get a straight answer before anything is scheduled. It is a fair question for any trade.
Which jobs need a plumbing permit?
Many alterations to drains, venting and new fixtures need a building permit in Whitby. A straight swap of an existing fixture often does not, and we flag which case yours is.
Can you help with a backwater valve subsidy?
Some municipalities and regions have offered subsidies for backwater valves. Check the current terms with the Town of Whitby, and we can supply the paperwork they ask for.
What should I do while I wait for you?
Shut off the main water valve, keep power away from wet areas, and move belongings off the floor. Our emergency checklist has more detail.