The number
Call (365) 376-9113. If it is an emergency, such as a burst pipe, sewer water coming up a floor drain or no water at all, say so first and we will prioritise it.
Have this ready
- Your street and the nearest cross street.
- The symptom itself, and roughly when it began.
- If the supply is already shut, and where the valve is located.
- The age of the fixture or water heater if you know it, and any model number on the label.
- A photo on your phone can help us bring the right part.
While you wait for us on a leak, shut off the main valve, switch off power to any wet area at the panel if it is safe to reach, and move valuables off the floor.
Where we come from
We serve Whitby and the neighbouring Durham communities. We do not list a street address on the website; we come to you. See the districts to confirm we cover your area.
Before you call
Many questions are answered on the FAQ page, and the emergency checklist covers the first ten minutes of a plumbing problem.
